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30 April 2012
Andrea Lupo is no stranger to the Automotive Industry. Born and raised in the automotive capital of the United States, Detroit Michigan, Andrea has been involved in some fashion of the automotive industry for many years.
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30 April 2012
Any good baseball coach worth his salt will tell you that there is no deep, dark, mysterious formula in racking up impressive wins. They understand how important each pitch is and have a firm grasp on each player's strengths and weaknesses. Moreover, they never miss a chance to do battle alongside their team.
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30 April 2012
Walk Around on the Service Drive – Service Manager Coaching the process. Watch how the customer checks the tire with the advisor by getting down and observing the tread wear! Real world process.
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23 April 2012
Without a doubt, the most frequent topic of conversation among the car dealership industry is how drastically new car sales traffic has plummeted; more specifically, how this has affected the service order department.
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02 April 2012
Inflated fuel costs consume a huge part of your customers’ budgets. It would be naïve to think that gas prices will decrease any time soon, if ever.
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23 March 2012
Even if you are a less than stellar salesperson, your service advisor may be able to sell something to a customer once.
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19 March 2012
You’ve provided ample service advisor training, yet the team did not hit your projected sales targets.
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06 February 2012
In the past, Automotive Service Manager Training was used both as a means of growing the business and resolving issues within said business.
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08 November 2011
It is often said that people call dealers for the sole purpose of eliminating you, so next time you pick up the handset, make sure to have your best smile attached to your voice.
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07 November 2011
Customer relationship management is otherwise called as CRM. It is the manner in which the relationship with your customers is built and managed.
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